FAQ

CAN MY INJURY BE TREATED ONLINE?

Most musculoskeletal injuries are treatable through online physiotherapy and are best fitted for clients who are independent and able to follow self-treatment instructions. If you're unsure about whether your injury can be treated online, please don't hesitate to send us a message!

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WHAT EQUIPMENT DO I NEED FOR ONLINE TREATMENTS?

Since online treatments are conducted through video calls, you will need a laptop or tablet with a working microphone, camera, and strong internet connection. Please make sure that you also have a quiet, clutter free area (no tripping hazards!) with a comfortable amount of space to perform various exercises and movements (i.e. squats, lunges, etc.).

WILL MY BENEFITS OR EXTENDED HEALTH INSURANCE COVER ONLINE PHYSIOTHERAPY?

Please check with your health insurance provider if tele-rehabilitation is covered under your plan before starting your treatment with us. A detailed receipt that includes your physiotherapists’ name and license number is always provided after your treatments for insurance claims and reimbursements.

DO YOU OFFER DIRECT BILLING?​

Yes! We offer direct billing. Please make sure to include your insurance provider information when filling out your intake form.

DO I NEED A DOCTOR’S REFERRAL FOR AN APPOINTMENT?

Physiotherapists are primary health care providers, meaning you do not need a referral from your doctor to book an appointment with us. However, some insurance providers require a physiotherapy referral from your doctor in order to receive reimbursements from your insurance company.

ARE ONLY ONTARIO RESIDENTS ALLOWED TO BOOK WITH OPO?

Ontario physiotherapists can only treat Ontario residents. We are required to have a valid license in the province that we work in and can only treat residents within the same province. If you reside in Ontario and are currently travelling, we can still help!

WHAT LANGUAGES DO YOU PROVIDE YOUR SERVICES IN?

We offer our services in both English and French.

WILL YOU BE RECORDING MY VIDEO OR AUDIO DURING TREATMENT?​

No, similar to in-clinic consultations, your physiotherapist will be documenting your assessment findings and storing them on a secure online charting software. There will be not be any audio or video segments recorded during your appointment.

CAN I GET A SAME-DAY APPOINTMENT?

You can book at least 3 hours in advance of an open time slot. If your case is urgent, please send us an email and we will try to respond as soon as possible to fit you in.

WHAT IS YOUR CANCELLATION POLICY FOR SCHEDULED APPOINTMENTS? ​

We require a minimum of 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee of $25. Should you require to reschedule within 24 hours, please contact us to arrange an alternative appointment time.